Laws and regulations for investment services are extensive and complex. Under MiFID II, customer documentation must be clear and transparent so clients understand the characteristics and risks of the product. Processes must also be properly designed in line with supervisory requirements.
If not, the risk of customer disputes, regulatory intervention and penalties increases. Many FinTechs see this as a brake on growth: instead of building their proposition, they get stuck in documentation, compliance issues and uncertainty about regulatory expectations.